Leonard Gilbert

Leonard Gilbert is an experienced IT professional with a strong background in service management and operations. Currently serving as a Solution Owner at Hyland since August 2021, Leonard has previously held significant roles, including Director of Global Service Desk and IT Operations at Vertiv, where responsibilities encompassed leading global operations and managing major incident processes. In earlier positions, Leonard worked at Rolta|Advizex as an ITSM Manager, focusing on business development and service management practice, and at Huntington National Bank as an IT Service Delivery Manager, overseeing service delivery for key applications. Leonard's career also includes roles such as Enterprise Quality Assurance Manager at Huntington Bank and Manager of Online Banking at Sky Bank, showcasing a continued commitment to quality assurance and operational excellence. With ITIL v3 certification and extensive experience in ServiceNow platform management, Leonard is well-versed in process improvement and multi-platform service management initiatives.