Shan Conner, MBA, has over two decades of experience in technical communication and educational program administration. Currently serving as the Manager of eLearning Development and Program Administration at Hyland, Shan has previously held significant roles at Lexmark Enterprise Software, including Manager of Content Development and Manager of Knowledge Engineering, where leadership in Agile methodology and content migration to XML-DITA was prominent. Earlier career positions include Content Development Manager at Cerner Corporation, overseeing FDA-compliant documentation, and various technical writing roles at DST Systems and Transamerica Insurance and Investment Group. Shan holds an MBA in Business Administration and Management from Pittsburg State University and a Bachelor of General Studies in English from The University of Kansas.
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