Lucas Miguel is a professional in IT with solid experience in IT Governance, Process Management, and IT Service Management. Certified in ITIL 4 Foundation, they utilize ITSM tools such as ServiceNow and HP Service Manager. Currently serving as a Senior IT Services Analyst at Hypera Pharma, Lucas connects technology with business areas to ensure operational efficiency and service quality. Previously, Lucas held a position as Field Service Coordinator and various roles in technical support, contributing to process optimization and vendor management. They are pursuing a higher education degree in Information Technology Management at Universidade Anhanguera São Paulo.
This person is not in any teams
This person is not in any offices