Ana Petrovic

Ana Petrovic has extensive experience in team leadership and customer support, currently serving as the Renewal and Retention Team Lead at Hyperoptic Ltd. since August 2016, where responsibilities include operational management, resource allocation, and employee motivation focused on achieving KPIs. Previously, Ana held the position of Customer Support Team Lead at the same company, emphasizing process improvements and coaching for enhanced customer interactions. Prior experience at NCR Corporation includes roles as Exception Service Planner and Intelligent Dispatch Service Planner, managing service teams and optimizing workflow for effective customer service delivery. Ana holds a Bachelor's degree in Communication and Media Studies from Università degli Studi di Firenze and completed secondary education at "Zemunska gimnazija" in Belgrade.