Ivan Mackaski is an experienced professional with a strong background in customer service management and issue resolution. Currently serving as Issue Management Manager at Hyperoptic since August 2017, Ivan is responsible for prioritizing issue queues, managing stakeholder relations, and driving process improvements. Previous roles at Hyperoptic include Customer Service Operations Manager and Customer Service Supervisor, where Ivan focused on operational performance and team management. Ivan has also held positions at MERA, NCR Corporation, and multiple educational institutions as an English professor and assistant teacher, demonstrating versatility in both technical support and education. Ivan holds a Bachelor of Philology in English Language and Literature from the University of Belgrade.
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