Laura T. has a robust background in customer experience and program management, currently serving as Head of Customer Experience and Head of Product Development at Hyperoptic since August 2020. Previously, Laura held several leadership roles at CHE Proximity, including Head of Customer Experience and CX Planning Director, where efforts focused on enhancing customer engagement for notable brands such as Samsung and ING. Laura has also contributed as a Management Consultant at PwC and a Senior Business Analyst at UNSW, driving strategic transformations and implementing innovative initiatives across multiple sectors. With an academic foundation in International Business Management from Northumbria University and international study exchanges in business studies, Laura brings a diverse skill set and global perspective to enhance customer experiences and operational excellence.
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