Melanie Pittham currently serves as the Service Design Director at Hyperoptic since April 2025. Prior to this role, Melanie was the Head of Service Design for EMEA at CI&T from July 2023 to April 2025 and worked as a Service Design Consultant at CI&T and Somo Global in early 2023 and late 2022, respectively, focusing on British Gas Service Excellence. Additional experience includes Service Design Consultant roles at esure Group and Just Eat Takeaway.com, as well as positions as a Service Design & Innovation Consultant and CX Consultant at other organizations. Melanie's early career features a Creative Director role at Great State and an Innovation Advisor position at Future Strategy Club. Educational qualifications include a 1st Class BA(Hons) in Design Marketing from Teesside University and a BTEC National Diploma in Graphic Design from New College Durham.
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