Stefan Micevski is an accomplished Customer Relations Manager and Team Leader at Hyperoptic, with extensive experience in the telecommunications industry and customer experience management. Since November 2015, Stefan has overseen Hyperoptic’s Complaints Code of Practice and has been integral in managing relationships with various communication oversight organizations. Prior roles at Hyperoptic, including Senior Customer Experience Executive and CS Senior Agent, involved monitoring complaint trends, providing support to customer service teams, and implementing new procedures. In addition to expertise in customer relations, Stefan has worked as a freelance graphic designer since 2007, delivering high-quality marketing materials and branding solutions. Previous experience includes retail support roles for Amazon and The Body Shop, where effective communication and problem resolution were key. Stefan holds a Bachelor's degree in Graphic Design from Visoka skola strukovnih studija - Beogradska Politehnika.
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