Zeljko Simic

Zeljko Simic is an experienced professional in customer service and operations management, currently serving as the Customer Service Operations Manager at Hyperoptic since August 2018. In this role, Zeljko oversees the performance of the technical support teams, aligning their efforts with company KPIs. Previous roles at Hyperoptic include Business Customer Support Manager and Team Supervisor, where Zeljko was instrumental in establishing teams and setting KPIs to achieve company goals. Prior experience includes positions at Princess Cruises as a Junior Assistant Purser, and at MMZ KOP INVEST and Grande Denali Lodge, where Zeljko developed hotel management skills and proficiency in various reservation systems. Zeljko holds a degree in Mechanical Engineering for Computer Services from Megatrend University, having pursued studies in computer engineering since 2004.