Nicole Baucom is a Strategic Customer Success Manager at Hyperproof, having previously served as a Director of Customer Success and Professional Services at Autura, where they led the development of lifecycle strategies and success metrics. They also held the role of Senior Team Lead, Customer Success at Lead Forensics, driving record-breaking Net Revenue Retention and serving as a liaison during organizational transformation. As a panelist for the Atlanta Customer Success Network in 2023, Nicole shared insights on managing high-stakes customer conversations, emphasizing trust-building and proactive communication. Additionally, they established and scaled customer programs at The Good Kitchen during a significant growth phase. Nicole is currently pursuing education at the University of Massachusetts Lowell.
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