Muhammad Ehsaan currently serves as a Technical Lead at i2c Inc. since June 2020, where responsibilities include leading an operational support team focused on merchant escalations and technical troubleshooting, achieving a 95% first-contact resolution rate. Ehsaan manages payment operations across various financial platforms, ensuring regulatory compliance. Previous experience includes serving as a Senior Software Engineer Technical Lead, overseeing successful implementations for over 10 clients, with notable achievements of two clients reaching Unicorn status and a 15% boost in company profitability. Ehsaan also spearheaded the automation of 35 module setups, significantly reducing implementation time and human effort. Earlier roles included web development positions at Fiverr and DermaLogix. Ehsaan holds a Bachelor's degree in Computer Software Engineering from Punjab University College of Information and Technology, earned in 2020.
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