Lilas C.

Lilas C. is a Product Ops Specialist at iAdvize since March 2023, where responsibilities include overseeing user-generated content management and developing comprehensive documentation systems to enhance user autonomy. Previously, Lilas held the position of Team Lead Customer Success Tech Touch, focusing on automated customer lifecycle strategies, monitoring client health scores, and ensuring CRM data relevance. Earlier experience includes roles as a Product Specialist at Lucca, managing solution deployments and customer autonomy, as well as Head of Customer Success at SKEEPERS, directing teams and restructuring efforts. Lilas possesses a strong educational background with a Master's degree in Digital Marketing and Communication from ISEGCOM and experience as a school teacher in early childhood education, underpinned by a Bachelor’s degree in Education Sciences.