Tiphaine P. has extensive experience in customer support and operations, currently serving as the Customer Support & Operations Director at iAdvize since April 2013. In this role, Tiphaine directs both support and operations teams within the Customer Success division, focusing on enhancing technical support excellence and operational performance. Previous positions at iAdvize include CS Ops Manager, Customer Marketing Director, Client Experience & Enablement Director, and Customer Care Director, where Tiphaine successfully redesigned customer experiences, improved customer journeys, and ensured high-quality service delivery. Prior to iAdvize, Tiphaine worked as an Administrator in Systems and Networks at Sogeti, a Cours Teacher at IRIS Nantes, an Analyst Programmer at CPAM Nantes, and a Network Technician at Orange, showcasing a robust technical background and a commitment to customer success. Tiphaine holds multiple degrees, including a DCIS in IT Engineering, a Microsoft certification in system and network administration, and a DUT in Telecommunications and Computer Networks.