Ben Smith is a ServiceNow Certified Technical Architect with extensive experience in IT support and management. From 2008 to 2009, they worked as a contractor at Mars Incorporated, where they provided help desk support and led significant desktop migration projects, achieving recognition for their customer focus. Currently, Ben is a ServiceNow Platform Architect at IAG GBS, having previously served as IT Asset and Configuration Manager at Flybe, where they successfully implemented key IT processes and improved service delivery management. They hold a Bachelor of Information Technology from Charles Sturt University, completed in 2010.
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