IAG GBS
Marcio Costa is an accomplished leader in business operations with extensive experience in managing teams and delivering high-quality services across multiple industries. Currently serving as Head of Business Operations at IAG GBS since October 2016, Marcio collaborates with senior management to enhance business strategies, oversee implementation of new technologies, and ensure compliance with group policies. Previous roles include Offshore Services Manager and OTC Process Lead at the same organization, where Marcio was instrumental in managing global service delivery, contractual negotiations, and process improvements. Marcio also held positions at Heineken and IBM, demonstrating a solid background in order-to-cash processes and accounts management. Marcio is pursuing dual Executive MBA degrees from ESSEC Business School and Mannheim Business School, furthering expertise in business management.
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IAG GBS
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IAG GBS is part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Since launching in 2014, IAG GBS has transferred and restructured services, implemented group-wide systems, created new ways of working and delivered unprecedented cost savings. Each Group operating company benefits from the IAG GBS centralised model, which delivers economies of scale, generates efficiencies, and drives standardisation and automation. IAG GBS continues to develop and deliver new consolidated services and innovative solutions, supporting the Group’s day-to-day operations, long-term business strategy and transformation. IAG GBS has a significant role to play in supporting IAG’s commitment to reach net zero CO2 emissions by 2050, by leading a programme that will decarbonise IAG’s supply chain. Working with thousands of key suppliers around the world, the dedicated Supply Chain Sustainability Programme will deliver a 20% reduction in the carbon emitted by our suppliers by 2030, and create a carbon net zero supply base by 2050.