Karin Y. is an experienced Customer Experience Specialist currently working at Iberdrola since September 2022. Previously, Karin served as a Senior Consultant for Customer Experience and Processes at IZO from September 2011 to September 2022, focusing on customer experience diagnosis and transformation, strategic process design, and implementation of improvement actions, utilizing methodologies such as Design Thinking. Furthermore, Karin held roles in communication departments at DOWN ESPAÑA and Fundación DEARTE in 2011. Educational qualifications include a Professional Certification in Customer Experience from Asociación DEC, a Master's degree in East Asian Cultural Studies from Kansai University, and a Bachelor's degree in Journalism from Universidad Complutense de Madrid.
This person is not in the org chart
This person is not in any teams
This person is not in any offices