Mark Ackermans

Mark Ackermans possesses extensive experience in the logistics and customer service sectors, with a career spanning several decades. Currently serving as Gerente de Area Servicio al Cliente Operaciones Carga at Iberia since December 2015, Mark oversees IAG Cargo operations across multiple countries, focusing on GHA performance, service quality, and security. Prior to this, Mark held various leadership roles at DHL, including Branch Manager Barranquilla and Head of External Accounts, and has experience as Network Operations Manager and Key Account Manager within DHL Aviation. Early career roles included customer service supervision at DHL Overnight GmbH and courier duties at DHL International NV. Mark's educational background includes studies at Vlerick Business School and KU Leuven.