Bryan Cerda is an experienced trainer currently employed at ibex since May 2023. Prior to this role, Bryan held the position of Learning Specialist Apprentice at Sitel Group from February 2022 to February 2023, where responsibilities included planning and delivering training to over 300 associates and the management team, as well as identifying learning gaps and creating mitigation plans. Earlier in Bryan's career, as a Customer Service Representative specializing in tech and billing support, effective resolution of technical issues and collaboration with associates to identify and escalate trends were key functions. Bryan holds a degree from Universidad Nacional Autónoma de Nicaragua.
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