David A. is an accomplished operations leader with extensive experience in customer service and business expansion. Currently serving as Associate Director of Operations at ibex since March 2020, David focuses on delivering exceptional customer experiences while optimizing site-level operations. Previously, David held the role of Senior Operations Manager, emphasizing customer-centric strategies. As Operations Manager at Alfaro Auto Glass, David co-founded a prominent auto-glass imports company in Nicaragua. David's earlier career includes significant positions at Sitel, where expertise in customer service processes, growth initiatives, and financial management was developed. David also possesses experience in market research and teaching English, enhancing a diverse skill set complemented by academic qualifications in economics and business management from Universidad Centroamericana in Managua.
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