James Spence is currently the Global WFM Strategic Partner at IBEX, where they leverage innovative processes and Six Sigma methodologies to provide strategic solutions in workforce management. With previous experience as a Workforce Manager at Concentrix and a Consultant at Sutherland Global Services, James has a proven track record in overseeing end-to-end WFM processes and addressing customer inquiries effectively. They have also held roles such as Reporting Specialist and Real Time Analyst, focusing on optimizing workforce coverage and resource allocation. James earned a degree in Biotechnology and Management Studies from The University of the West Indies.
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