Leon Williams is an experienced operations manager with a strong background in customer care and team leadership. Currently serving as a Senior Operations Manager at ibex since March 2022, Leon previously held the position of Customer Solutions Manager at Scotia Customer Care Center from November 2018 to September 2022. Prior experience includes roles as Team Lead at Digicel Group and Senior Operations Manager at VXI Global Solutions, LLC. Leon began a career in customer care management at Xerox Services as a Customer Care Manager, and further developed operational skills as an Engagement Manager and Assistant Program Manager at ACCENT Marketing. Leon's expertise includes monitoring service levels, coaching staff, and managing program operations to ensure the achievement of key performance indicators. Leon holds a degree from the University of the Caribbean Open Campus.
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