Stephen J. currently serves as a Workforce Planning Supervisor at ibex since November 2023, previously holding the position of Workforce Capacity Planner. Prior to ibex, Stephen J. worked at Collective Solution from October 2017 to November 2023, where roles included Workforce Reports Lead, Workforce Reports Analyst, Workforce Realtime Analyst, Customer Service Team Lead, and Customer Service Representative. Stephen J.'s extensive experience in workforce planning and customer service showcases a strong background in operational efficiency and team leadership.
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