Alaa Hamed is a skilled Technical Support Analyst at IBM since May 2019, bringing extensive experience in system administration from a previous role as Senior System Administrator at ZAD Solutions from July 2010 to December 2017. Alaa's technical expertise includes server installation, configuration, troubleshooting, and migration on FreeBSD, CentOS, and Ubuntu, along with proficiency in Apache, Nginx, MySQL, PHP-FPM, and virtualization technologies. Alaa holds a Bachelor of Science (BSc) in Information Technology from Cairo University and a Diploma in Computer Software Engineering (UNIX Platform) from the Information Technology Institute.
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