Alan Ng

Alan Ng is a managing consultant at IBM, currently aligned with the company's Global Business Services. They are an experienced ITIL®, PRINCE2®, and Agile certified professional, specializing in IT Service Management and Delivery. Previously, Alan was responsible for operational delivery of the Electronic Staff Record for NHS England and Wales and managed service operations for business applications in high-profile government departments. Their career began with a gap year placement on IBM's Futures Scheme, where they supported sales processes for major clients. Prior to their work in IT, Alan served as a teaching assistant at Kumon Educational UK.