Andy Shaw is a Senior Managing Consultant in the ServiceNow Practice at IBM, where they leverage over 10 years of experience in ServiceNow consulting, pre-sales, and delivery, specializing in sectors such as Financial Services, Industrial, and Distribution. They previously served as a Commercial Analyst at Associated British Ports and held various roles within IBM, including Managing Consultant and Senior Consultant. Andy is a Certified Implementation Specialist in ITSM and HR, and they focus on helping global organizations maximize their investments in ServiceNow through best practice delivery and governance.
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