Angela Jackson has extensive experience in IT and management, currently serving as the Problem and Incident Manager in Managed Security Services at IBM since 2015, where responsibilities include overseeing the Problem Management process and leading SLA reviews with significant financial implications. Prior roles include Office Manager at Safe Home Security, where billing orders and client invoices were processed, and System Analyst Coordinator at Succor Group, managing the Department of Veterans Affairs database. Additional experience includes serving as Executive Assistant at Making a Difference Children Foundation and various roles at Zegato Solutions, Inc., where Angela provided IT support and managed helpdesk operations. Angela holds an Associate of Science degree in Criminal Justice from Everest College.
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