Anupam Narayan is a CX leader with over two decades of experience specializing in customer experience and contact center technologies. They served as a Project Manager at Cognizant from 2016 to 2020, and have held various roles in notable companies, including Managing Consultant at Knack Systems and Senior Business Manager at IBM, where they are currently employed. Anupam has also contributed significantly at SAP Labs, involved in the development of tax reporting functionalities and cloud integrations. Holding a Master's degree in Computer Applications from BIT Mesra, Anupam has a strong foundation in computer science complemented by their technical expertise.
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