Bili Yang is a Senior Salesforce Solution Architect, Coach, and Manager at IBM, specializing in digital innovation and transformation to enhance business potential through revenue growth and sustainable CRM platforms. With over 20 years of IT, business, data, and DevOps experience, Bili is a 9X certified Salesforce architect recognized for their leadership in enterprise CRM solutions. Previously, Bili held roles at FedEx Services, the University of Tennessee Health Science Center, St. Jude Children's Research Hospital, and Ericsson, where they contributed significantly to system design, data architecture, and project management. Bili earned a Master of Science in Management Information Systems from The University of Memphis and a Bachelor of Science in Biophysics from Nankai University.
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