Casey Wilcox is a Global Advanced Customer Support Leader at IBM with over 19 years of experience in IT leadership. They manage a global team of more than 400 professionals while driving strategic initiatives to enhance service delivery. With a strong background in key account management and cloud computing, Casey has consistently achieved cost reductions, improved customer satisfaction, and fostered a culture of continuous improvement throughout their career. Their previous roles included Director of Advanced Customer Support and various managerial positions at SoftLayer Technologies.
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