Danielle Dos Santos

Danielle Dos Santos is currently a Solution Design Specialist (Senior) at IBM in TSS Canada, where they provide comprehensive sales support and manage TSS contracts. Previously, they served as an Execution Team Leader focused on operational support and process improvement. Danielle's experience includes roles in customer support and contract management, emphasizing their expertise in billing and contract execution. They earned a Master of Arts in Educational Leadership and Administration from Shorter University and have a strong background in coaching and training from their earlier roles in sports.