David Magera is a Senior Support Manager at IBM Security, where they currently lead a team of 40 security support professionals, focusing on people development and operational excellence. Previously, they held various roles at IBM, including EMEA L2 Support Metrics Lead, and showcased their expertise in managing technical teams and enhancing customer satisfaction. David's career began in database support and evolved through technical analyst positions and team leadership roles in major companies such as HP, Accenture, and FileNet. A recipient of the IBM Eminence & Excellence Award in 2020, David is recognized for their leadership achievements and commitment to fostering a high-performance team culture.
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