Erving Pineda is a Senior IT Operations & Delivery Manager currently leading a team of Premium Support Engineers at IBM's Technology Lifecycle Services, focusing on enhancing client success and operational efficiency. Previously, they served as a Country Manager at Micro Focus, where they successfully reduced employee attrition, and as a Senior Software Support Manager at Tek Experts, where they improved case resolution times and customer satisfaction metrics. With a strong educational background in Computer Systems Networking and Telecommunications, Erving integrates ITIL and Scrum methodologies to drive team and client success.
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