Faye Victora is an innovative and dynamic senior-level professional currently serving as the Global Training and Quality Performance Leader at IBM. Faye has a proven track record in the call center industry, having held leadership positions at prominent companies such as Sprint Telecommunications, TeleTech, and Sykes. With extensive experience in strategic planning, process improvement, and remote workforce implementation, Faye has demonstrated a keen ability to enhance client satisfaction while optimizing operational margins. Faye’s contributions have significantly impacted organizational growth and efficiency across various roles in the industry.
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