Florián Hatala

Florian Mishaxhi, MBA, currently serves as Customer Experience Manager at Neptun shpk since June 2023, following a tenure as Manager of Customer Experience at American Bank of Investments from March 2019 to June 2023. Prior experience includes roles such as Head of Service Management Unit at Raiffeisen Bank Albania, where responsibilities encompassed customer experience, complaint management, and customer journey mapping. Florian is also a key founder and former Board Member of the Corporate Governance Institute Albania and has held various positions in marketing and customer care, including Business Manager of Cards and Electronic Banking at ProCredit Bank Albania and Head of Marketing Unit at Credins Bank. Florian's educational background features an MBA in Global Leadership & Entrepreneurship from Regent University and a Bachelor's degree in Marketing from the University of Tirana.