Gerhard Pfau is an IBM Distinguished Designer and Head of Design for IBM Technology Lifecycle Services. They previously held positions including Head Europe for Enterprise Design Thinking and various roles focused on design and architecture within IBM's Smarter Process portfolio. With a strong passion for creating delightful support experiences, Gerhard is a member of the IBM Academy and has been influential in human-centric business process management. Currently residing on the outskirts of Stuttgart, Germany, Gerhard enjoys driving their convertible and cooking with family.
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