Hesham Muhammad is a Technical SME and Team Lead working as an AIX Remote Software Support Engineer at IBM World Trade Corporation's Egypt Branch. Since 2014, Hesham has specialized in providing post-sale technical support for AIX clients across the US, Canada, and EMEA, while also managing and troubleshooting software issues. Prior to joining IBM, Hesham served as a Technical Support Advisor for Sony VAIO at Sykes Enterprises from 2010 to 2014, and worked as an English Instructor at IBI from 2012 to 2013. Hesham holds a Bachelor's Degree in English Language and Literature from Ain Shams University, earned in 2010.
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