Jacky Xu is a Customer Success Manager Architect at IBM, where they focus on building customer success through innovative, data-driven analysis of the Instana APM product. With over 5 years of development experience and 10 years in technical support, Jacky has worked with various technologies including Java, C++, and Python. Previously, they held roles at Oracle Japan as a Technical Analyst, and at Pivotal Software, where they served as a Principal Customer Engineer. Jacky is also keen on learning new technologies such as TensorFlow and contributing to open-source projects.
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