Jacob Abraham is a Senior Consultant at IBM since December 2021, where expertise includes architecting Salesforce Agentforce and Einstein Bot solutions, automating over 20,000 monthly customer interactions and achieving a 40% reduction in manual workloads. At Tata Consultancy Services from January 2019 to December 2021, Jacob served as a Software Engineer, developing over five custom Salesforce applications and automating complex business workflows, leading to a 30% improvement in business workflows and a 40% increase in processing speed. Jacob holds a Bachelor of Technology degree in Electrical, Electronics, and Communications Engineering from Amaljyothi College of Engineering, completed in 2017.
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