Jaideep A. is a seasoned technical expert currently serving as a Technical Escalation Manager at IBM since April 2024, focusing on customer retention for high-profile support tickets and improving product roadmaps through root cause analysis. Prior to this role, Jaideep worked as a Senior Product Support Engineer at HashiCorp and held several positions at Riverbed Technology, including Staff Product Engineer and Senior Product Engineer, where ownership of high-priority issues and the implementation of network performance management solutions were key responsibilities. Additionally, Jaideep has experience as a Network Security Analyst at Intertek Acumen Security, a Network Operations Engineer at Tata Tele Business Services, and began a career as a Network Operations Intern at ZTE Corporation. Educational qualifications include a Master's degree in Computer Systems Networking and Telecommunications from George Mason University and a Bachelor of Engineering in Electrical, Electronics and Communications Engineering from Savitribai Phule Pune University.
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