Joe Wallace has over 18 years of experience in software engineering and technical support, primarily with IBM. From August 2005 to August 2017, Joe served as an Advisory Software Engineer, where responsibilities included leading technical teams, providing support for enterprise-level clients, and acting as a worldwide escalation point for IBM Connections, along with being an expert in Unix and Linux-related issues. Prior to this, Joe held roles such as Advisory Software Engineer in Level 2 Support and a Software Engineer, offering support to customers in the Asia Pacific region. Earlier experience includes working as a Technical Support Engineer at IBM Software Group from 1999 to 2000, focusing on support for enterprise and standard Lotus/IBM customers in North America.
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