John Goodson is currently a Senior Technical Staff Member at IBM, serving as the application architect for the Cognitive Support Platform. They have played a pivotal role in several significant projects, including the IBM Support Portal, which was recognized as one of the 10 Best Support Sites in 2010, and the IBM Workplace for Customer Support, awarded the same accolade in 2007. Previously, Goodson worked as a Research Analyst for the Texas House of Representatives, where they analyzed legislation and produced reports for lawmakers and the public. They hold a BA in Political Science and Government from St. Mary's University, a JD from The University of Texas School of Law, and an MS in Management Information Systems from the University of Phoenix.
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