John Kuhn is a Senior Critical Situation Resolution Leader at IBM Cloud, where they handle all aspects of critical situations to ensure prompt resolutions for customers. From 2016 to 2018, Kuhn served as a Senior Customer Satisfaction Manager across various IBM Cloud and Tivoli divisions, managing teams and analyzing customer issues to foster improvement. With a background in software development management, they successfully led teams to deliver innovative solutions, including the first iSCSI appliance in the industry. Kuhn earned a Bachelor of Science in Theoretical Mathematics from Gannon University, which they completed in 1978.
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