John Rafferty is a global leader and Transformation & Operations Partner at IBM Business Process Operations, where they manage delivery operations for Finance & Accounting and Talent & Engagement. With two decades of experience at IBM, John has held various leadership roles, including Director of Value Services Operations and Shared Services Location Leader in Bratislava, Slovakia. They have a strong background in Finance, Accounting, and Business Process Outsourcing, driving significant enterprise transformation efforts and advocating for change management. John earned a BS in Accounting/Finance from Indiana University Bloomington.
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