Jose V. is a Site Reliability Engineer at IBM, focusing on QRoC since February 2024. Previously, Jose served as a Software Engineer at Tek Experts, providing tier 1 support for HP software products and assisting customers across the USA, Europe, and Asia. At GBM, an IBM alliance company, Jose worked in technical support, contributing to business projects and diagnosing issues with computer equipment. Jose continued building expertise as a Support Rep I at TransUnion, where responsibilities included supporting products related to numbering and GSMA following TransUnion's acquisition of Neustar. As a Senior Product Support Specialist at Neustar, Jose was part of the Registry Solutions team, managing client requests for various top-level domains. Jose holds a Bachillerato in Ingeniería de Sistemas from Politecnico Internacional, earned between 2018 and 2022.
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