Luis Ugalde Mena is an accomplished SRE and Technical Team Lead at IBM, where they are currently leading initiatives in site reliability engineering. They previously served as a Systems Engineer and IT System Analyst II at Experian, managing server vulnerabilities and automating internal systems. Luis began their career with positions at Intel and Componentes El Orbe, S.A., focusing on IT support roles. Luis holds a bachelor's degree in Sistemas from Universidad Fidélitas and has been pursuing further education there.
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