Márcia Arnaldi is a Program Manager within the CIO Value Realization Office, bringing 17 years of experience in Customer Fulfillment across the U.S. and Latin America. With an MBA in Business Management Entrepreneur and a Bachelor's in Law, Márcia has a strong background in leadership, process improvement, and client satisfaction. Previously, they held several roles at IBM, including Program Manager and Maintenance Execution Process Specialist. Known for their skills in Agile methodologies and project management, Márcia is also experienced in coaching and mentoring teams to drive success and innovate throughout global projects.
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