Marco Straus is a Senior Practice Leader in Cybersecurity Services at IBM Deutschland GmbH, where they lead the Skill Management for IT Support Teams. They have extensive experience in people management, technical field delivery, and support center management, having previously held multiple managerial roles including Manager Technical Education Competence Center and EMEA Education-Skills-Competency Leader. Marco has a proven track record in managing end-to-end IT support teams and fostering strong customer relationships in an intercultural environment. Their focus encompasses budget management and the development of concrete educational content.
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