Mark Charles is a Client Availability Leader at IBM, where they focus on enhancing client care and advocacy. With a background that includes roles such as Technical Account Manager and Remote Mobility Specialist, they have extensive experience in relationship and crisis management. Mark earned a Bachelor of Science in Information Technology from Virginia Commonwealth University and brings a growth mindset to team leadership and project management. Their tenure at IBM spans from 2015 to the present, during which they have developed strong skills in metrics, process improvement, and cross-functional collaboration. Prior to IBM, Mark worked as a Client Technology Specialist at SunTrust from 1997 to 2008.
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