Michael Bianchi is a Chief AI & Experience Strategist at IBM, where they lead the integration of generative, predictive, and agentic AI to enhance human-centered experiences in the Salesforce practice. Currently, Michael serves as an AI & Experience Advisor through their own consultancy, helping organizations leverage design thinking and behavioral psychology to unlock innovation potential. With over 20 years of experience in design and technology, they have shaped industry practices as a thought leader, advisor, and innovator. Michael holds a degree in Computer Science & Commercial Arts from Arizona State University.
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