Michael Hackett is a dedicated engineer currently serving as Program Director for Ceph and ODF Support at IBM. With 18 years of experience in technical support and engineering, they have developed excellent skills in problem resolution and customer advocacy. Michael has co-published two books on designing, implementing, and troubleshooting Ceph Storage systems and has held various technical roles at EMC and Red Hat. Their educational background includes studies at Worcester State College from 2004 to 2006.
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